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PRIVACY POLICY (GDPR COMPLIANT)

Privacy Policy

Last updated: 11/11/25

 

BrandFix (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you access our website, purchase a service or interact with us.

 

If you have any questions, you may contact us at:

hello@brandfix.design

 

​

1. Information We Collect

 

 

We collect the following types of data:

 

 

A. Information you provide

 

 

  • Name

  • Email address

  • Business name (optional)

  • Diagnostic form information

  • Content or assets you submit as part of a project

 

 

 

B. Payment information

 

 

Payments are processed securely via third-party providers such as Wix Payments or Stripe.

We do not store or have access to your full card details.

 

 

C. Automatically collected data

 

 

Through Wix analytics and similar tools, we collect:

 

  • IP address

  • Device information

  • Browser type

  • Site usage and interaction data

 

 

This helps improve website performance and user experience.

 

 

 

2. How We Use Your Data

 

 

We use your information to:

 

  • Process and deliver purchased services

  • Communicate with you about your order or project

  • Provide Diagnostic, Blueprint and Implementation services

  • Improve our website and offering

  • Meet legal and regulatory requirements

 

 

We never sell your data.

 

 

 

3. Legal Basis for Processing (UK GDPR)

 

 

We process your data under the following lawful bases:

 

  • Contract: to deliver the service you purchased

  • Legitimate interest: service improvement and fraud prevention

  • Consent: when you opt into marketing

  • Legal obligation: compliance with HMRC and regulatory requirements

 

 

 

 

4. Sharing Your Data

 

 

We only share data with trusted service providers:

 

  • Wix (website hosting + analytics)

  • Wix Payments / Stripe (payment processing)

  • Google Workspace (email communication)

 

 

These providers operate under GDPR-compliant agreements.

 

We do not sell or share data with any third parties for advertising.

 

 

 

5. Data Storage & Security

 

 

Your data is stored securely within the Wix cloud environment.

We take appropriate technical and organisational measures to safeguard all personal information.

 

 

 

6. Data Retention

 

 

We keep client project files and related information for up to 3 years after delivery, unless you request deletion sooner.

Financial transaction records must be retained for 6 years to comply with UK law.

 

 

 

7. Your Rights

 

 

Under UK GDPR, you have the right to:

 

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Request a copy of your data

  • Withdraw marketing consent

 

 

To exercise any of these rights, email:

hello@brandfix.design

 

 

 

8. Children’s Privacy

 

 

We do not knowingly collect data from anyone under 16.

 

 

 

9. Updates to This Policy

 

 

This policy may be updated periodically. The date at the top reflects the latest revision.

 

 

 

10. Contact

 

 

For any privacy concerns, contact:

hello@brandfix.design

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